Admin
Workspace owners and program directors
The person accountable for the portfolio. Admin is the level that can create and delete programs, delete portfolios, add and remove people, set everyone else's access, invite by email, and read the organization's audit log. Keep the number of admins small — this is the level that can remove things.
Manager
Program leads, senior coordinators
The people running delivery day to day. Managers create and delete tasks, edit and archive programs, manage milestones and portfolios, and write and publish the weekly stakeholder update. Most of the work of running a program happens at this level.
Member
Coordinators, specialists and contributors
The people doing the work. Members edit tasks, change status, comment, and raise or resolve risks and issues. They cannot create or delete tasks or programs, so the plan stays under the program lead's control while the work stays in the hands of the people doing it.
Viewer
Executive sponsors, oversight staff, partner departments
People who need visibility, not edit rights. Viewers see programs, tasks, the timeline, reports and publication history, and can use search — while server-side rules prevent them from changing the record.